All posts by rachel_eaton

FIVE TOP TIPS FOR STARTING A NEW JOB IN LOCKDOWN

Starting a new job can be nerve-wracking: meeting colleagues, learning about new clients, getting to grips with a new work landscape – but doing it all completely remotely makes it so much harder.

2020 was a tumultuous year globally. At Gong we’ve been fortunate to expand despite the pandemic and we’ve had to adapt quickly to support remote-working employees bed in to an internationally focused job. Here are our top tips on starting a new job during lockdown 3.0 in 2021.

Tip one: Communication is key

Working remotely means that it is all too easy to go through your to-do list without extended interaction with your colleagues. When it happens from the start of a new job, it can leave you feeling isolated and distant from the company that you’ve joined.

Our new colleagues have been quick to push for regular interaction with managers and clients. Establishing a weekly routine of whole-company video meetings, interspersed with client-specific catch ups and regular content and best practice sharing has imbued people with a stronger sense of purpose and inclusivity.

This doesn’t just apply to individuals. In times of crisis, businesses need effective communication more than ever, to align corporate purpose, manage stakeholder relations and reassure customer, clients and employees. Our clients in a broad range of sectors are feeling the benefits of quickly and consistently reacting to the challenges and changes brought about by COVID-19.

Tip two: Celebrate your successes with your team

Sharing ideas and celebrating achievements is part of working in a fast-paced corporate communications agency. When starting a new job in lockdown, this has the added benefit of increasing your sense of accomplishment and work as a team-player.

“There’s nothing like the buzz of getting blanket coverage for your client’s stories and sharing that success with your colleagues. It’s even more fulfilling when you work for clients such as ours, which are changing the world for the better. My highlight of 2020 was when we secured coverage across the board for the launch of the Bankers for Net Zero initiative, followed by a story from our client Sunlight about its role in the green energy transition. Both stories hit within a week of each other, which made for an exciting month!”

Hannah Hughes, Account Director

Tip three: Make technology work for you

Even prior to COVID-19, Gong had adopted flexible working practices, with the whole team fully set up on Zoom and Microsoft Teams with client files securely in the cloud. All of this has proven invaluable when the pandemic hit and is essential when starting a new job in lockdown.

Sara Viglione, Senior Account Manager said, “Starting a new job from home is challenging. You forget how much you naturally learn through general office conversations. However, the team is extremely responsive so I can Zoom with any of my colleagues and nine times out of ten they’re available to speak.”

Tip four: Value your clients

Due to the international nature of our client base, we are an experienced video conference crew. The team uses that client face time to go the extra mile, always probing for thought leadership ideas and media hooks rather than simply providing updates.

Another new Gong starter, Jo Hooke (Account Manager) reflects on how well virtual connections work when properly managed: “While I’m a firm believer that nothing can ever replace face to face contact, switching to more regular check-in calls with clients is working extremely well. It’s all about ensuring regular contact and developing conversations in new ways.”

Tip five: Keep a strong sense of corporate ethos

When starting a new job during lockdown, it’s easy to lose sight of your new company’s ethos. As a sustainability focused PR agency in London and a registered B-Corp we not only want to make sure we have the best people for the job but we also want to build a team that is equally passionate about Gong’s commitment to excellence, people and planet.

By reinforcing our values during catch up meetings, we have secured our new team members’ commitment to these attitudes and behaviours, despite the fact that they started working remotely:

“When I saw Gong’s portfolio of clients I was really impressed. Gong and Gong Kenya have a wealth of experience and a strong track record with clients across the B2B market in Africa. As a Zambian myself, I feel a huge commitment to Africa and making sure I leave a mark that leads to the betterment of the continent  – at Gong I knew I could do this” said Vinesh Parmar, an Account Executive starting work remotely.

Annabel Bailey, another Account Executive who began work during the global pandemic commented, “What really stood out to me when starting my job was the way that Gong helps businesses communicate their positive impact. I’ve been working on accounts such as battery manufacturer Systems Sunlight and search consultancy specialist Granger Reis and their commitment to sustainability and net-zero targets has been extremely refreshing and inspiring.”

Starting a new job from home whilst everyone else is also adjusting to this new way of working can make it slightly more difficult to hit the ground running but our new recruits are doing a sterling job.

With a promise of a vaccine, 2021 is looking to be an encouraging year for our health and for a greener, diverse and equitable future. We may be working remotely for some time to come, but armed with these top tips, starting a new job in lockdown need not be as daunting as it seems.

MEET OUR LATEST RECRUITS

Sara Viglione: Senior Account Manager

Jo Hooke: Account Manager

Vinesh Parmar: Account Executive

Annabel Bailey: Account Executive

Gong Impact Report

As the year draws to a close, we’ve used the opportunity to reflect on the year we’ve had and the impact we have made. Labelling 2020 as ‘turbulent’ would be an understatement at best. Yet for all the wicked problems that have faced our society and our planet this year, there have been many brilliant lights that have shined brightly and given us reason for hope. At Gong we’ve been fortunate to have been working with many of those bright lights, which we see to be our clients solving some of the world’s most wicked problems. For our part, we’ve used our expertise to accelerate their impact and help them shift the needle through communications.

As a B Corp, we are required to report on our impact. This report reflects the impact we have made this year, both through our client work and through our own commitments to society, environment, our suppliers, our people, and how we operate as a business – our governance.  We hope you enjoy reading what we’ve been up to as much as we’ve enjoyed doing everything in this report.

If you’d like to get in touch and find out more about our work, get in touch info@gongcommunications.com

Africa Net Zero: Elizabeth Chege

To kick off Gong’s new #AfricaNetZero series, we talked to Elizabeth Wangeci Chege @Betz99Kesh CEO and co-founder of @WEBLimitedGroup who was recently honored by @WorldGBC in recognition of her 20-year commitment to green building in Africa and her pioneering work in the sustainable construction sector in Kenya. 

Following World Green Building Week 2020, we caught up with Elizabeth to hear her thoughts on green building in Africa and the Africa net zero conversation. We talked about the influence of Covid-19 on future green building, diversity in the sustainable construction sector, regulation and financing and public vs private net zero commitments. 

Thank you, Elizabeth Wangeci Chege, for sharing your views with us!  

Carbon transformation leader Puro.earth extends brief with Gong Communications

 

After a successful project in which we helped announce its commercial launch and global rollout, carbon marketplace Puro.earth has extended its brief with Gong.

Puro aims to scale carbon transformation by matching companies looking to achieve NetZero, such as SwissRe and Shopify, with innovative climate tech businesses that capture and store carbon for the long term, effectively removing carbon from the atmosphere.

Gong is working with Puro to increase brand awareness by building on coverage already achieved in international business press (such as Forbes) and sustainability trades (such as Greenbiz), as well as through a targeted social media campaign.

GONG SUPPORTS LLOYD’S ON THE CREATION OF ITS ETHNIC DIVERSITY IN THE WORKPLACE REPORT

 

 

October 2020: Gong supported Lloyd’s on the creation of its Ethnic Diversity in the Workplace report, a culmination of an 18-month exploration into racial and ethnic diversity in the Lloyd’s market. It is part research report and part practical blueprint for change. Using personal stories and data collected from over 900 employees market-wide, it highlights the experiences of black and minority ethnic colleagues in the market to bring different perspectives into focus. Data and real experiences grounded the report in the current reality and helped Lloyd’s to set a benchmark from which to measure future progress.

We are proud to have produced this report for the Lloyd’s insurance market and want to say a special thank you to ad agency Quiet Storm for agreeing to contribute by sharing the experience of its founder, the Creative Director, Trevor Robinson OBE. The Create Not Hate movement that he founded is particularly inspiring for us as a comms agency. Read the full interview with Trevor here.

INTERVIEW WITH TREVOR ROBINSON OBE, CREATIVE DIRECTOR & OWNER, QUIET STORM

 

Trevor Robinson OBE, is a Creative Director and owner of advertising agency Quiet Storm and founder of CreateNotHate, an initiative to promote the creative industries as a career path to inner city kids.

As a kid, I was always drawing, always making stuff. I’d be in the cellar turning an old pram into a chariot or sketching my mum’s hairdressing clients at home. By 13, I knew I wanted to do something creative, but I was limited to what I could see, so I thought maybe an illustrator or a fashion designer. I went to art college and when I graduated, I went for two jobs and got the one I least wanted in a below the line agency in Richmond doing graphics for medical stuff like pile creams.  But it opened my eyes to the wider industry. I used to work on my portfolio at night so that I’d have what it took to get a job in a west end ad agency. Me and two others, a street kid called Tom and a big Irish guy called Walt, – we’d meet at Dorlands and work on our stuff together at night. We were called the ‘Oiks’ of advertising because we weren’t the typical Oxbridge types. It worked and I got hired with Al, my creative partner. I barely used to speak back then. I left that to Al, but he was Scottish with a crippling stammer, so one day he said, ‘Trev, these are your ideas, you are going to have to speak up’. I was the only black person in my agency. There was only one other black creative working in London – he did a brilliant ad for Speedo and then left for the US. I didn’t have any role models, just the work. I was inspired by iconic ads like Carling Black Label, Hamlet cigars, Guinness. And I’m sure I felt their inspiration when we came up with ‘You’ve been Tangoed’.

If you are only drawing from one source it’s not good for diversity of thought as there is a limited pool of talent and ideas. When we are casting ads, we have to insist that we don’t want to see the same old faces. A lot of the pressure on advertising to change the stereotypes has come from the public. Consumers complained, clients listened.

In terms of advertising’s own diversity issues, the industry doesn’t realise what it’s lacking. Only once you get a sense of what else is out there do you feel the loss. I started CreateNotHate originally in 2007 when a kid from my old school was stabbed. I wanted to show these kids the creative industries could be for them to give them an alternative to gangs, to prove they could make money in another way. We got them to make an ad to stop kids carrying knives – I learned so much from them. These young people are the future of our industry and they are the ones that will refresh and rejuvenate it, if we don’t utilise them and start connecting with people from every background, we’re in danger of it becoming stagnant.

View the full report here.

GLIDE APPOINTS GONG COMMUNICATIONS TO GLOBAL COMMS BRIEF

 

13 October 2020, London and Abu Dhabi: The Global Institute for Disease Elimination (GLIDE) has appointed Gong Communications to lead its communications effort.

Based in Abu Dhabi, but with a global mandate and ambition, GLIDE was launched in November 2019 to help accelerate progress towards the elimination of diseases including malaria, polio, onchocerciasis (river blindness) and lymphatic filariasis (elephantiasis). GLIDE was established through a partnership by His Highness Sheikh Mohamed Bin Zayed Al Nahyan, Crown Prince of Abu Dhabi, and the Bill & Melinda Gates Foundation.

Gong will lead the work from its London office HQ, with regional expertise from its Nairobi office and from partners Seven Media in the UAE and Comunicandes in Latin America. The appointment was made following a public request for proposals which resulted in a competitive tender.

GLIDE’s Advocacy and Communications Manager, Priya Kanayson, said, “Communications is one of GLIDE’s key pillars, so we are eager to amplify our voice and ramp up our impact with the addition of our new agency partners. Health has never had more attention, but we need to keep the focus on these specific preventable diseases to drive progress towards their eventual eradication.”

Gong’s Director, Nikki Francis-Jones, said, “GLIDE’s mission could not be more urgent at a time when the end is so nearly in sight for diseases such as polio and with resources for preventable diseases affecting vulnerable communities under pressure due to COVID-19. We feel very privileged to have been chosen, along with Seven and Comunicandes, to help intensify the impact of GLIDE’s work.”

VISIONABLE PICKS GONG FOR CORP COMMS

 

Visionable, the rapidly expanding British health technology company, has extended its contract with Gong on a corp comms brief.

The company is experiencing increased demand from the public and private sector for its advisory services on health system design and for its own technology, which includes a video collaboration platform designed specifically for clinicians and patients.

Gong will be providing counsel and support to increase Visionable’s profile amongst key audiences. We’re delighted to be working with a company making great strides in improving health equity, more on which you can read in this recent coverage we secured in Forbes and Maddyness.

www.visionable.com

WORLD PRIDE MONTH – DIVERSITY AND INCLUSIVITY IS MORE THAN A BUSINESS OBJECTIVE

 

Despite nearly 500 LGBT+ events being cancelled or postponed this year due to Covid-19, Pride Month remains as important as ever with its message of acceptance ringing no truer than now. At the same time, the Black Lives Matter movement has challenged the world on its mistreatment of the black community, highlighting that we still have a long way to go in achieving a fair and equal society. The movement has forced businesses around the world to look at their own history, behaviours and actions to reassess whether they truly implement diversity and inclusivity practices throughout their companies. One thing is for certain, this is not the time for D&I to take a back seat.

Fast Company, NBC and The Drum, to name just a few publications, have reported throughout the pandemic on companies cutting diversity and inclusion budgets, staff and support as they enter crisis mode.

Reports from the National Women’s Law Centre and Barnett Waddingham have highlighted that those who D&I measures are meant to protect and support have been the worst effected by furloughs and redundancies. So how and why has D&I been deemed ‘non-essential’ and the first to be cut from business plans?

Some have claimed that government measures have made it hard for companies to be held to account with the Government Equalities Office (GEO) and the Equality and Human Rights Commission (EHRC) suspending gender pay gap regulations this year for the first time since its introduction in 2017. Or perhaps companies are failing to see how crucial people are to their resilience?

Something businesses in the B Corp community already know to be true and is now becoming clearer for the wider corporate sector: thosewho make short term objectives and fail to place people at the heart of the decision, will suffer the consequences. Recent reports from McKinsey revealed that companies with the most gender-diverse executive teams were 21% more likely to have industry lead profitability, and companies with ethnically and culturally diverse executive teams were 33% more likely to outperform on profitability. The most telling statistic is that companies in the bottom quartile for both gender as well as ethnic and cultural diversity were 29% less likely to achieve above-average profitability.

In times of crisis, companies that endorse workplace diversity and inclusion not only survive but can even thrive. Research from Great Place to Work has shown that companies with consistently inclusive workplaces thrived before, during, and after the Great Recession, earning a four times annualised return.

The business case for diversity and inclusion could not be any clearer, it has been proven time and time again that a diverse workforce leads to greater innovation, creativity and profitability.

For Gong Communications, encouraging truly diverse and inclusive workforces and cultures has been important to us throughout our 15 year history. A certified B-Corp since 2017, our core business is targeted at supporting clients who are focussed on positive impact for planet, people as well as profit.

We have had the pleasure of playing a part in the diversity and inclusion journey of the insurance sector, through our work with Lloyd’s of London and the Dive In Festival – the festival of diversity and inclusion within the insurance sector, now in its 6th year.  When Inclusion@Lloyd’s came to us in 2015, asking us to help in bringing to life the first sector-wide diversity and inclusion festival, we saw the opportunity to be part of something special.

Since that first year, the festival has grown exponentially from its origin in London and now takes place in over 60 cities and 30 countries world-wide, attracting more than 10,000 people. But it is not all about the numbers. Powerful personal stories at the Dive In festival have also made it easier to normalise discussions about issues such as gender equality, family care responsibilities and mental wellbeing at work.

It has prompted organisations to implement initiatives and policies designed to create a more inclusive workplace culture. Last year Lloyd’s issued its trans and non-binary inclusion guide, a 29-page document offering advice to people working within the insurance sector about how to foster a “stable emotional working environment” for trans and non-binary colleagues. Aviva revised its policy for trans people to become more inclusive, now allowing the parents of trans children time off to support the transition.

As a leading diversity communications PR agency in the UK, we’ve long understood that fostering diversity and inclusivity is not only the right thing to do, but should be at the heart of a company’s strategy and is the key to continued corporate resilience.

WORLD ENVIRONMENT DAY 5 JUNE 2020 – CONSUMED BY CARBON

 

World Environment Day has prompted us here at Gong to reflect on the issue so many businesses are grappling with at the moment: How to get to Net Zero carbon dioxide emissions using science based methods as fast as we can? In December last year at COP25, alongside 499 other B Corps, Gong pledged to get to Net Zero by 2025 at the very latest. Spurred on by Covid and the imperative to Build Back Better, we are determined to do it this year.

Unlike the growing number of multinational corporations and manufacturing businesses who have pledged, it’s relatively easy for a small service business like ours to figure out our carbon footprint and make the necessary reductions. But there are ‘hidden’ emissions, even for us. We’ve learned for example, from fellow B Corp Wholegrain Digital, about the relative energy intensity of different web site constructions (if the internet was a country, it would be the world’s sixth biggest polluter). So we’ve committed to curb bad digital communications habits along with obvious things like reducing international travel, buying renewable energy and sourcing as much as we can from other Net Zero B Corps.

177 multinational companies, including Nestlé, Unilever and Vodafone signed up to the UN pledge to be Net Zero by 2050. That figure has continued to grow through 2020. Sustainability heads at businesses are working flat out to reduce their own emissions and track those of their suppliers (referred to as different ‘scopes’ 1,2 and 3) but many are facing up to the fact that they will struggle to change their current business practices enough to get to net zero in the time available. And this isn’t an arbitrary date. We have by best estimates, nine years left to act on carbon concentrations before we irreversibly head into warming that exceeds the ‘liveable’ 2°C target set in Paris.

As we have been thinking about this, we’ve started working with a new client which has given us the opportunity to delve further into the carbon removal movement. It’s been an eye opener which is why we want to share it. Human carbon emissions total 40 gigatonnes per year (Gt/y). Earth (forests, soil, oceans) can only absorb 20 Gt/y of this hence the concentration of greenhouse gases keeps increasing. So even though emissions have been lower during lockdown, CO2 concentrations are still rising.

Experts, including The World Resources Institute (WRI) and the UN IPCC are encouraging us to look at carbon dioxide removal (CDR) rather than offsetting. Sustainability expert John Grant explained that when you buy offsets, you are often funding a project that produces or uses energy more efficiently, but emissions still occur. It doesn’t reduce the already too high concentration of carbon dioxide in the atmosphere. Scientific removal and lock-up of CO2 now, for a minimum of 50 years, will give us time to shift to a less CO2 intensive world and mitigate climate change.

The WRI says ‘2020 could be the year Carbon Dioxide Removal takes off.” UN IPCC (2018) says: “All pathways that limit global warming to 1.5°C with limited or no overshoot project the use of carbon dioxide removal (CDR) of the order of 100–1000 Gt CO2 over the 21st century. CDR would be used to compensate for residual emissions and, in most cases, achieve net negative emissions to return global warming to 1.5°C following a peak.”

This week, another company, Climeworks announced that it had raised $76m to expand its operations to ‘suck’ CO2 out of the air and turn it into products such as gas for carbonating Coca-Cola. While this particular use of CO2 makes it back into the atmosphere, other Climeworks processes do store CO2 permanently. But we are encouraged by a different (and healthier) approach, espoused by our client PURO.earth that supports businesses whose core processes are carbon net negative. In other words, they use carbon dioxide in the manufacture of building materials such as ‘carbstone’ and biochar soil improvers – two sectors – construction and agriculture – that are big enough to be able to scale rapidly to really make a difference.

Craig Sams, one half of the pioneering duo behind the original fairtrade chocolate brand Green and  Black’s, set up biochar company (and B Corp) Carbon Gold. A former Chair of the Soil Association, Sams is an evangelist for the regenerative properties of biochar on soil.

And for anyone who needs the science, here’s a helpful video about CO2 mineralisation of waste materials from steel manufacture in the production of sustainable construction materials.

What’s exciting is that we can remove CO2 now by paying companies like these to scale faster by buying carbon removal certificates through the PURO.earth marketplace. We get to be net negative now, which means that Gong is no longer going to be part of the problem. Of course it still needs the global construction industry to use more of these products and for farmers and cities to use biochar instead of polluting fertilisers. But with the momentum from the Build Back Better movement and the European Green Deal stimulus, it suddenly feels like there is real hope that we can find solutions that are also going to build a new green economy and ecosystem of entrepreneurs.

And that’s good for everyone. Happy World Environment Day.