Tag Archives: PR Agency

INVESTOR STORYTELLING IN A MORE SELECTIVE FUNDING MARKET

Photo Courtesy Blue Earth Forum.

INVESTOR STORYTELLING IN A MORE SELECTIVE FUNDING MARKET

More than 25,000 firms in the UK entered insolvency last year according to the UK Insolvency Service. They were not only early-stage start-ups. The average age of a company that closed or dissolved was 4.5 years with a significant number being established businesses with traction and meaningful revenue. 

Investors are still backing companies. They are just backing fewer of them and asking harder questions first.   Financial performance determines whether you are in the room but in a competitive funding market how you articulate risk, strategy and judgement often influences whether capital is committed. 

This was a recurring theme when our team was invited to run workshops at the Blue Earth Ventures Forum, hosted by HSBC Innovation, alongside the Blue Earth Summit team. In conversations with founders, investors and advisers, a theme that surfaced is that investors are listening more carefully to how leadership teams talk about risk and strategy. 

We were not there to advise sophisticated founders on how to structure an investment memorandum or refine an elevator pitch. The room did not need that. 

The conversation was about what rarely gets written down. 

Investors back leaders before they back models 

In later-stage rounds, the financial model clears the first hurdle. The leadership team determines whether conviction follows. 

Once fundamentals are broadly comparable, investors are underwriting judgement. They look closely at the senior team and ask questions that go well beyond performance metrics: 

  • Does the personal brand of the leaders align with the business brand? 
  • Are they credible individuals in the market they are selling into? 
  • How is that credibility projected publicly? 
  • Does their social media presence reinforce the company’s positioning or expose it to unnecessary risk? 

The most effective leadership profiles track closely with the business narrative. They show authority, market understanding and restraint. They do not drift into commentary or causes that create reputational drag. 

When funding is selective, investors pick up quickly on any disconnect between the founder’s profile and the company’s story. 

Storytelling matters. Credibility matters more. 

A short video can create excitement. A well-timed announcement can generate attention. But sophisticated investors separate noise from substance quickly. 

Reputation tends to build quietly through execution. Over time, investors look for evidence that leaders do what they say they will do and that milestones are met without unnecessary noise. In more selective markets, that steady pattern of delivery carries real weight. Publicity may create visibility, but confidence is built through consistency.   

When to bring in communications counsel 

Many private companies assume they should appoint a PR firm once a round has closed, when there is funding to announce. In reality, the more strategic question is about readiness, not publicity. 

As we have written previously on when to appoint a PR firm, the trigger is not size but complexity. When scrutiny increases, when leadership visibility rises, and when the narrative needs to withstand investor due diligence, communications shifts from execution to counsel. 

At that stage, the value is not just media coverage, it is pressure-testing the leadership narrative, aligning personal and corporate positioning, and identifying reputational risk before investors do. 

Waiting until after the raise often means reacting to scrutiny rather than preparing for it. 

Front up the hard questions 

In selective markets, difficult questions cannot be deferred. 

Investors listen carefully to how leaders frame uncertainty. Do they acknowledge constraints? Are they realistic about execution risk? Can they explain trade-offs without defensiveness? 

Over-claiming can undermine confidence, but so can excessive caution. The most credible investor narratives are not polished to perfection. They recognise complexity and demonstrate that risk has been understood and managed. That balance usually reflects a leadership team that is aligned and comfortable with scrutiny. 

Do not neglect the wider ecosystem 

Investors rarely assess a business on the pitch alone. They form a view from multiple signals, including how aligned the wider organisation appears. 

If internal teams are unclear on strategy, or if partners and suppliers tell a slightly different version of the story, that inconsistency tends to surface.  

Employees and close stakeholders are frequently the most credible advocates a company has. When they understand and believe the direction of travel, that confidence reinforces what leadership is saying in the room. When they do not, the gap becomes visible. 

For that reason, investor storytelling works best when it sits within a coherent corporate narrative. It should feel like an extension of how the company already communicates, not a temporary layer applied for the purposes of a raise. 

Beyond the round 

Capital raising is intense, but it is not an isolated event. Companies that treat investor communications as a short-term exercise often find themselves rewriting the story under pressure. Those that approach it as part of a wider reputation strategy are better prepared.  

In a more selective funding market, numbers will always matter first. However, when multiple businesses present similar fundamentals, leadership credibility and narrative discipline can  influence who ultimately secures the capital and who does not. 

CHOOSING A PR AGENCY: GUIDANCE FOR UK TECH FOUNDERS

CHOOSING A PR AGENCY: GUIDANCE FOR UK TECH FOUNDERS

Our sister agency Cherish sets out a practical guide for founders navigating early-stage PR decisions.

The right PR partner depends on where a business is in its growth journey and what is at stake. Our sister agency, Cherish, works closely with UK tech startups and has published a thoughtful guide on how to choose a PR agency in the early stagesAt Gong, we are typically brought in when those choices carry wider reputational, commercial or leadership consequences, and when communications needs to inform strategy, not simply execute it.

READ HERE > 

Gong Communications Impact Report 2022

We are pleased to share our 2022 impact report. In a year in which we donated 180 hours to CSR activities, spent 325 hours in training, and recycled 100% of our e-waste, we also celebrated making an impact through communications for our clients tackling urgent issues such as climate change, circular economy, global health, and education. 2022 Impact report front cover

We are pleased to share our 2022 impact report. In a year in which we donated 180 hours to CSR activities, spent 325 hours in training, and recycled 100% of our e-waste, we also celebrated making an impact through communications for our clients tackling urgent issues such as climate change, circular economy, global health, and education.

Click on the image above to download Gong Communications’ B Corp Impact Report 2022.

If you’d like to get in touch and find out more about our work, email us at info@gongcommunications.com

When is the right time to hire a PR agency?

In part two of our guidance on when is the best time to hire a PR agency, the second key question to ask is: Do you have enough time and resource to work with a PR agency?

Very often companies hire a PR agency too early before they are fully able to dedicate enough attention to ensuring that it will be a success. So, consider whether you are set up for an agency to succeed. As we explored in part one, success is dependent on good fundamentals. Is there a clear brief? Are we all in agreement on which audiences are the priorities and what we are going to focus on in terms of key messages? Do we know what good looks like?

This sounds flippant, but it gets to a much more important truth about experience. Is there someone on your team who has worked on or in PR before? It’s completely possible to know nothing of the workings of PR and be a great client, you just need to choose the right agency that is experienced at guiding you through the process.

The other major consideration is who is going to be the PR firm’s main point of contact? This may not necessarily be the same as the person who is accountable for PR in your organisation. Setting the strategy and the budgets and judging the results isn’t the same as getting hold of a spokesperson or approving a quote or a social media post on a daily basis.

Different agencies work in different ways, but they all need help to be effective. Let me share an example. An experienced PR client will know that media opportunities need to be acted on quickly. If your PR secures an opportunity for you to provide a comment for something that is in the news, or if there’s a journalist who wants to speak to you, you have to act quickly to secure the opportunity.

Journalists very often have a few conversations on the go because they know that busy executives aren’t always going to be available to meet their deadlines. Similarly, if the PR comes up with an idea they want to pitch to a journalist around specific moment in time or news item, you have to be responsive enough so that they can land it in time. Responsiveness is a biggie. Otherwise you will be wasting your money paying for your PR team to develop opportunities that are going to waste. It’s not only morale that suffers in that scenario: Journalists like people who get back to them as they are usually working to deadlines. If you are a bottleneck, relationships will suffer and you won’t get the best result.

Other ways in which inexperienced clients can unwittingly do more harm than good is in scope creep. Like so many other service businesses, time is money. In order to be a well-run business, PR agencies need to keep an eye on over-servicing clients. If the fee you’ve agreed covers an amount of time or is set against delivery of a particular activity, introducing new tasks and asking for lots of extra calls and meetings uses up the time and takes the focus away from delivery of the agreed deliverables (sometimes referred to as KPIs). And we’re back to creating conditions to enable success again.

One final watch out is whether you have anyone who is happy to step up and actually be the public face of the organisation (if it’s that kind of PR, product campaigns rely less on people than PR that’s designed to work at company level). But again, this can really be a major factor in whether the agency is enabled to succeed. Spokespeople should be media trained. There is no such thing as a ‘natural’ it’s just that experience makes it look easy.

Too many communications consultants may be familiar with a scenario in which you have a request from the BBC for someone to appear on the Today programme, (the flagship business focused morning radio show), the one o’clock news and the six o’clock news. But none of your potential spokespeople are willing to move their day around to do it. So, after many, many calls and conversations and attempts to coerce and cajole the various spokespeople, a day is lost, as is the opportunity that had probably taken months to foster.

The real point here is that someone on the client side needs the authority to make it happen. PR can very often be seen as a discretionary activity by people inside an organisation who are the subject matter experts the media wants to interview. Setting clear expectations on both sides at the outset can be helpful if this situation arises.

Other areas that need addressing are often somewhat creative and therefore often subjective. Writing for a media audience is a case in point. There is an art and science to writing a good press release.  Endless rounds of reviewing and revisions of media materials by people inside client organisations can become problematic and time consuming. We have a saying which is ‘be careful who you ask’ because most people have a point of view and will fiddle around with a document given half a chance. This can end up with a Frankenstein’s monster of a press release over-long, overtly salesy and stuffed with bland quotes from everyone and their dog. This segues into a great cliché – why get a dog and bark yourself? If you’ve gone to the trouble of hiring a PR agency, they should be more than capable of advising you on the contents of a press release.

And this is a good place to end. Trust is key. Don’t be surprised if your agency sets out a ‘ways of working’ manifesto that helps to frame reasonable expectations on both sides at the beginning of your relationship. In fact, be happy if they do, because it means they are determined to remove all barriers to doing a good job for you, even the ones you might not realise are there.

Gong Communications Impact Report 2021

As a B Corp, we are required to report on our impact.

We are pleased to share our 2021 Impact Report, both in terms of the work we do and the clients we are proud to work for and also to reflect on our own activity.

It might not be the punchiest of reads, but it reflects the core pillars of the B Corp movement, reporting on our efforts to contribute to society, how we play our part in the wider community, the environment and how we use resources, our suppliers and who we choose to work with, and our most precious commodity, our people, and how we operate as a business.  We hope you enjoy reading what we’ve been up to as much as we’ve enjoyed doing everything in this report.

Click on the image above to download Gong Communications’ B Corp Impact Report 2021.

If you’d like to get in touch and find out more about our work, email us at info@gongcommunications.com