Tag Archives: changemakers

Better business for all

On April 20, Gong Communications founder, Narda Shirley joined other signatories to the Better Business Act at the House of Commons to lobby MPs for a change in the law. If passed, the Better Business Act would amend section 172 of the Companies Act so that businesses are legally obliged to consider all stakeholders. As it stands, company directors are accountable to shareholders with profit maximisation as their primary fiduciary duty.

 

signatories

 

This change would mean companies are no longer able to pursue profit at the expense of workers, communities or the environment. It could help transform the way we do business and free decision-makers to act in favour of balancing in long-term interests, rather than chasing short-term financial gain.

Better Business Day kicked off with a panel discussion featuring CEOs from graze.com, Pukka Herbs and Ella’s Kitchen, moderated by Financial Times journalist Joy Lo Dico. Innocent Drinks CEO Douglas Lamont, co-chair of the Better Business Act Campaign, told the audience: “We must remove that hiding place for directors that all they have to do is maximise profit in today’s world. Companies must now balance the interests of people, profit and planet.”

Mary Portas, the campaign’s other co-Chair added her remarks and shared anecdotes about her early career as a young female company director at the luxury retailer, Harvey Nichols. She reflected on the role she and other company Directors played, believing it was their responsibility in the ‘80’s ‘greed is good’ culture to encourage consumer consumption of brands without thinking about the effect on the environment or the workers in global supply chains.

The campaign has already gained over 1,000 supporters, including The Body Shop, Oddbox and Virgin StartUp. It was initiated by B Lab UK, which serves the growing community of UK-based companies which are certified B Corporations.

Gong founder Narda Shirley says. “We know from the work we do with our clients that lots of businesses are already acting in a way that takes care of their employees, communities and the environment. But the law has not kept up with this change in business culture – that is what we’re trying to address with this act.”

One of the key actions of the campaign is to get signatories to write to their MP. There is a template letter on the Better Business Act web site that cites a survey of members of the Institutes of Directors as finding a majority think the current Companies Act focuses too much on shareholders and not enough on wider stakeholders.

It also references Research by the Better Business Act which shows that companies run in line with the principles of the Act can expect faster growth in turnover and headcount; greater levels of employee retention and diversity, and higher levels of innovation.

The same research found that 76 per cent of people in the UK want businesses to be legally responsible for their impact. They think that business has a responsibility to protect the environment and the majority favour brands that do good in the world.

At Gong, we urge businesses to add their voice in calling on the government to change section 172 of the Companies Act to make this official. Let’s ensure that all businesses are held to account and are legally required to make decisions that benefit workers, communities and the environment, while delivering profit.

To join the campaign, click here.

Where are the changemakers?

Crises – like the current Covid-19 pandemic – take a significant social and economic toll, yet they contain the dynamics for disruption from which new business models emerge. In a June 2020 survey by McKinsey, more than 90 per cent of executives said they expect the fallout from COVID-19 to fundamentally change the way they do business over the next five years. 

But where are these game changers, the companies challenging convention with the ability to open up new avenues of social, economic and financial growth? Here are three of our favourite examples of companies which are challenging convention and transforming industries right now. 

Dive In Festival – adapting to a virtual platform to broaden reach of D&I issues 

Despite a visible year-on-year growth for the insurance industry’s festival on diversity and inclusion – which Gong has worked to deliver since inception in 2015 – the Dive In Festival team’s swift response to physical events disappearing during the pandemic resulted in record-breaking attendance in 2020. By taking the event online, and running it virtually, Dive In recorded 30,153 attendees (three times that of the previous year), at 144 events globally, in 33 countries. The event has already proved to be award-winning, at the 2021 Africa SABRE awards, and the format will be replicated for the event in September 2021, when it will once again inspire discussion around important discussions such as racial equality and gender diversity in the workplace. 

Visionable – changing how we access healthcare 

Visionable is the first video collaboration platform designed especially for healthcare teams’ specialist clinical needs. It’s reimagining health and social care as we become more and more digitally connected. This article in the Financial Times outlines its success in improving results for stroke victims by allowing treatment by consultants via video link before they reach hospital. Even more recent though, is its Visionable Connect video calling app, allowing Covid patients to remain in contact with loved ones whilst in lockdown and professionals to support patients without having to visit their bedside, while PPE was in short supply. You can read the case study on this here. 

DPO – encouraging financial inclusion via ecommerce in Africa 

DPO Group is a home-grown Kenyan technology champion headquartered in Nairobi. Established 14 years ago, it has built and scaled electronic payment solutions that are now used by 50,000 merchants across Africa. It has a history of successful innovation – notably (according to this Forbes article on the company) because of the way it “respects the cultural differences that exist across Africa markets and builds products and local teams suited to each market”. DPO responded to an accelerated structural shift away from cash to online payments during the early stages of the Covid-19 outbreak by offering many of its small firm customers the opportunity to process electronic payments in order to expand. One example is Artcaffe – a coffee and bakery chain with no previous online presence – which was able to become a much larger food ordering marketplace, using a DPO-powered website. Artcaffe now sells products on behalf of its suppliers and supports the livelihoods of many offline businesses during the crisis.