All posts by rachel_eaton

Investor storytelling in a more selective funding market

Investor storytelling in a more selective funding market 

More than 25,000 firms in the UK entered insolvency last year according to the UK Insolvency Service. They were not only early-stage start-ups. The average age of a company that closed or dissolved was 4.5 years with a significant number being established businesses with traction and meaningful revenue. 

Investors are still backing companies. They are just backing fewer of them and asking harder questions first.   Financial performance determines whether you are in the room but in a competitive funding market how you articulate risk, strategy and judgement often influences whether capital is committed. 

This was a recurring theme when our team was invited to run workshops at the Blue Earth Ventures Forum, hosted by HSBC Innovation, alongside the Blue Earth Summit team. In conversations with founders, investors and advisers, a theme that surfaced is that investors are listening more carefully to how leadership teams talk about risk and strategy. 

We were not there to advise sophisticated founders on how to structure an investment memorandum or refine an elevator pitch. The room did not need that. 

The conversation was about what rarely gets written down. 

Investors back leaders before they back models 

In later-stage rounds, the financial model clears the first hurdle. The leadership team determines whether conviction follows. 

Once fundamentals are broadly comparable, investors are underwriting judgement. They look closely at the senior team and ask questions that go well beyond performance metrics: 

  • Does the personal brand of the leaders align with the business brand? 
  • Are they credible individuals in the market they are selling into? 
  • How is that credibility projected publicly? 
  • Does their social media presence reinforce the company’s positioning or expose it to unnecessary risk? 

The most effective leadership profiles track closely with the business narrative. They show authority, market understanding and restraint. They do not drift into commentary or causes that create reputational drag. 

When funding is selective, investors pick up quickly on any disconnect between the founder’s profile and the company’s story. 

Storytelling matters. Credibility matters more. 

A short video can create excitement. A well-timed announcement can generate attention. But sophisticated investors separate noise from substance quickly. 

Reputation tends to build quietly through execution. Over time, investors look for evidence that leaders do what they say they will do and that milestones are met without unnecessary noise. In more selective markets, that steady pattern of delivery carries real weight. Publicity may create visibility, but confidence is built through consistency.   

When to bring in communications counsel 

Many private companies assume they should appoint a PR firm once a round has closed, when there is funding to announce. In reality, the more strategic question is about readiness, not publicity. 

As we have written previously on when to appoint a PR firm, the trigger is not size but complexity. When scrutiny increases, when leadership visibility rises, and when the narrative needs to withstand investor due diligence, communications shifts from execution to counsel. 

At that stage, the value is not just media coverage, it is pressure-testing the leadership narrative, aligning personal and corporate positioning, and identifying reputational risk before investors do. 

Waiting until after the raise often means reacting to scrutiny rather than preparing for it. 

Front up the hard questions 

In selective markets, difficult questions cannot be deferred. 

Investors listen carefully to how leaders frame uncertainty. Do they acknowledge constraints? Are they realistic about execution risk? Can they explain trade-offs without defensiveness? 

Over-claiming can undermine confidence, but so can excessive caution. The most credible investor narratives are not polished to perfection. They recognise complexity and demonstrate that risk has been understood and managed. That balance usually reflects a leadership team that is aligned and comfortable with scrutiny. 

Do not neglect the wider ecosystem 

Investors rarely assess a business on the pitch alone. They form a view from multiple signals, including how aligned the wider organisation appears. 

If internal teams are unclear on strategy, or if partners and suppliers tell a slightly different version of the story, that inconsistency tends to surface.  

Employees and close stakeholders are frequently the most credible advocates a company has. When they understand and believe the direction of travel, that confidence reinforces what leadership is saying in the room. When they do not, the gap becomes visible. 

For that reason, investor storytelling works best when it sits within a coherent corporate narrative. It should feel like an extension of how the company already communicates, not a temporary layer applied for the purposes of a raise. 

Beyond the round 

Capital raising is intense, but it is not an isolated event. Companies that treat investor communications as a short-term exercise often find themselves rewriting the story under pressure. Those that approach it as part of a wider reputation strategy are better prepared.  

In a more selective funding market, numbers will always matter first. However, when multiple businesses present similar fundamentals, leadership credibility and narrative discipline can  influence who ultimately secures the capital and who does not. 

CHOOSING A PR AGENCY: GUIDANCE FOR UK TECH FOUNDERS

CHOOSING A PR AGENCY: GUIDANCE FOR UK TECH FOUNDERS

Our sister agency Cherish sets out a practical guide for founders navigating early-stage PR decisions.

The right PR partner depends on where a business is in its growth journey and what is at stake. Our sister agency, Cherish, works closely with UK tech startups and has published a thoughtful guide on how to choose a PR agency in the early stagesAt Gong, we are typically brought in when those choices carry wider reputational, commercial or leadership consequences, and when communications needs to inform strategy, not simply execute it.

READ HERE > 

WHAT EXPERIENCE REALLY LOOKS LIKE IN PR. STRATEGY, PERSUASION AND TRUST UNDER PRESSURE

WHAT EXPERIENCE REALLY LOOKS LIKE IN PRSTRATEGY, PERSUASION AND TRUST UNDER PRESSURE 

I’m an avid listener of the excellent BBC Radio 4 podcast When It Hits the Fan, usually while walking my dog across some windswept field. In a recent episode, co-hosts David Yelland, former editor of The Sun and Simon Lewis, former Communications Secretary for Queen Elizabeth II and Comms Chief for Prime Minister Gordon Brown discussed the BBC’s Traitors. Their focus was Rachel, who has made it nearly to the end of the series and was described by The Independent as “undeniably the puppet master of this year’s series”. The detail that apparently flipped Simon Lewis from indifference in the programme to fascination was that ‘traitor’ Rachel is an experienced public relations consultant and head of communications. 

Traitors is a show about strategy and persuasion. So is PR, when it is done properly. 

An experienced strategic corporate communications adviser is not defined by one output, whether that is a press release, a briefing note or a crisis statement. They are defined by judgement. The value they bring lies in helping leadership teams shape decisions that will stand up to scrutiny whether that is by investors, regulators, staff, partners, journalists or the public. That work is closer to risk management and behavioural strategy than simple execution. It is about narrative discipline, stakeholder psychology as well as credibility under pressure. 

That difference is often invisible until you see it play out in an arena where persuasion is the whole point. 

Rachel’s performance is compelling because it is not theatrical. It is controlled. As David and Simon point out, she looks relaxed while remaining intensely focused. She persuades without appearing to push. She outmanoeuvres threats without escalating drama. She does something many professionals recognise instantly, she stabilises the room. 

Composure that’s Functional 

That is the first quality of an experienced PR practitioner: composure that is functional, not cosmetic. Calm is not a personality trait in this line of work. It is a tool. In moments of uncertainty, the most influential person is often the one who does not transmit panic. Leaders are human. Teams are emotional. Stakeholders interpret tone as signal. When pressure rises, composure becomes part of the message, whether you intend it or not. 

Narrative Discipline 

The second quality is narrative discipline. Inexperienced communicators often mistake narrative for spin or a slogan. In reality, narrative is the organising logic that helps people interpret events. In complex situations, facts rarely arrive neatly. They arrive in fragments. They change. They contradict. The temptation is to react to each new development and call it responsiveness. That is how organisations lose coherence and trust. 

Experienced PR professionals are trained to do the opposite. They work out what must remain consistent, what can flex, and what must never be said until it can be proven. They are relentlessly focused on alignment between strategy and messaging, between leadership and frontline, between what is promised and what is actually deliverable.

You can see that in Traitors. Rachel’s advantage is not only that she can persuade people. It is that she keeps the story consistent when the pressure is on. She does not allow the room’s anxiety to rewrite her plot. 

Stakeholder Intelligence 

The third quality is stakeholder intelligence. Strategic PR is rarely about the media alone. It is about people. What drives them, what are their incentives, fears, loyalties or blind spots? Experienced practitioners quickly map who influences whom, what each player needs to believe, and where the pressure points sit. They understand that authority and influence are not the same. They know that the most important stakeholders are often not the loudest ones. 

This is why senior PR is advisory. It is not a service you bolt on after decisions are made. It changes the decision-making itself by forcing leaders to confront how choices will land and what trade-offs they are actually making with reputation and trust. At this level, a strategic corporate communications adviser is valued not for outputs alone, but for their ability to anticipate pressure points, challenge assumptions and protect trust before it is tested publicly. 

The ability to convene rather than confront 

The fourth quality is the ability to convene rather than confront. Rachel’s manoeuvres, as discussed on the podcast, included neutralising threats by bringing people to her side and persuading them. That is not managing the message. That is coalition-building. In corporate life, convening is how you get alignment across silos, how you prevent internal leaks, and how you create the conditions for a difficult announcement to be received as credible rather than chaotic. 

This work is rarely visible. It is pre-briefs, sequencing, pressure-testing arguments, rehearsing leadership responses and making sure behaviour does not contradict words. It is precisely because this work happens upstream that the profession is so often misunderstood. 

Ethical judgement 

The fifth quality, and the one that separates experienced practitioners from polished performers, is ethical judgement. Traitors raises a delicious question, posed by David Yelland on When It Hits the Fan: does a PR background make you a better traitor or a better faithful? His answer was that you need a bit of both.  

In real life, senior communicators must do both simultaneously. They hold confidence while maintaining trust. They protect sensitive information while remaining credible. They advocate fiercely while knowing when restraint is the wiser course. They tell leaders what they may not want to hear, because long-term reputation is built on choices, not statements. 

There is also a shadow side that Traitors usefully exposes. Being too controlled, too poised, can raise suspicion. Are you managing the message rather than telling the truth? Experienced advisers understand this tension. They know the difference between disciplined communication and over-engineered messaging. Credibility is created through candour and behaviour that matches the words. 

This is the value of experienced PR. It is not publicity. It is counsel. 

For anyone starting out in PR, considering whether this is the right profession, or already established and looking for a fresh perspective, I highly recommend downloading every episode of When It Hits the Fan and listen carefully. You may learn more about how reputations are really made and lost than from any textbook or degree course.  

This is a career for people who like complexity, who can hold tension without flinching, who can read a room and still speak truth to power.  

This work deserves more credit than it gets. And on current evidence, it can make for very good television and radio too.  

Nikki Francis-Jones, managing director of The Wilful Group

PROOF OVER PROMISES. HOW SUSTAINABILITY IS REWRITING CORPORATE MESSAGING

PROOF OVER PROMISES. HOW SUSTAINABILITY IS REWRITING CORPORATE MESSAGING

 

Sustainability narratives used to be built on ambition. Now they are tested on performance. Businesses still need to signal intent with high-level commitments to climate, community or biodiversity goals. But what carries weight with investors, regulators and communities is the evidence that goals are being delivered and sustained.

This shift is visible across sectors, but nowhere more sharply than in nature investment. In the UK, biodiversity net gain (BNG) rules and voluntary codes for woodland and peatland projects are setting measurable standards that investors, planners and communities can interrogate. The way organisations communicate around these standards is no longer a side consideration, it is central to market access and credibility.

 

Sustainability shifts in UK infrastructure

Since February 2024, communicating around BNG has become critical to compliance. Most building projects in England must now deliver at least a ten per cent biodiversity uplift, managed for 30 years. The policy has changed the tenor of messaging. General statements about ‘supporting biodiversity’ now ring hollow unless backed by quantifiable baselines, management plans and long-term accountability.  Earlier this year the Labour government consulted on adjustments for small and medium sites and on how BNG will apply to Nationally Significant Infrastructure Projects, due to start in May 2026. While some sector voices describe elements of the consultation as a potential rollback, the current rules remain in force until government publishes its formal response.

 

New voluntary nature investment standards

At the same time, government ambition to mobilise £500 million a year into nature by 2027, rising to £1 billion by 2030, is pulling institutional capital into the market. Recent policy developments, including a call for evidence to expand private sector roles and new voluntary nature investment standards, reinforce the framework’s ambition rather than reducing it. These investors expect infrastructure-grade reporting and governance.  Clear communication of governance, verification and risk management helps projects avoid delays in the planning and approvals process, those that don’t risk being left behind.

Voluntary codes such as the Woodland Carbon Code and Peatland Code also raise the bar. Together, they now govern over a thousand projects, creating a transparent framework against which new entrants are measured. In this context, strategic sustainability communications need to demonstrate alignment with recognised standards and show that claims can withstand technical scrutiny.

 

How communications turns technical delivery into trusted narratives

The value of good communications shows up in the way successful projects cut through complexity, bring people with them, and build trust.

One of the biggest hurdles is translating technical frameworks into language that different audiences can act on. The Woodland Carbon Code or Biodiversity Net Gain metrics may make sense to specialists, but they can be opaque to others. Environment Bank, for example, has made habitat banking accessible by breaking down what biodiversity units mean in practice, their measurement, quality, location and long-term management, and providing resources that demystify the process for planners and developers.

Consistency across channels is just as important. A planning submission, an investor deck and a community newsletter may all describe the same project in different terms. If the facts diverge, credibility is quickly lost. Revere, the partnership between UK National Parks and Palladium, has shown how disciplined messaging across different platforms can reassure partners and investors that what is promised at landscape scale is backed up by delivery on the ground.

Balance in messaging also matters. Investors want governance detail, while communities often care more about co-benefits such as flood prevention, jobs and access. Rebalance Earth demonstrates how to link ecological outcomes directly to economic and social resilience, positioning nature-positive investments in ways that make sense to both finance professionals and the public.

Finally, communications also have a protective role. Projects operating under long-term obligations are subject to detailed questioning from investors, regulators and NGOs. Overclaiming or presenting results without clear evidence risks undermining credibility. Framing nature projects in ways that resonate with institutional investors for example, drawing on the language of infrastructure can help open doors, but it must be matched by transparency about ecological complexity and the uncertainties of long-term delivery.

 

Risks for the unwary

When communications aren’t treated strategically, several risks can surface. Overclaiming, for example, presenting forecasts without distinguishing them clearly from verified outcomes can damage credibility. Inconsistencies between what is said to regulators, investors and communities create confusion and raise questions about governance. And when the social side of projects   such as jobs, skills or public access  is overlooked, local support may be harder to sustain even if environmental metrics are positive. Taking a balanced and transparent approach across all audiences reduces these risks and helps build lasting trust.

 

Where the trend is heading – Is communications just good governance?

Nature markets remain in early stages, but the direction is clear. Stakeholders are moving toward live reporting, dashboards and open data that track delivery against baselines in real time. Dialogue with communities is becoming as important as dialogue with regulators and investors. And communications itself is shifting from being a reputational tool to being part of governance evidence that a project can withstand due diligence.

These themes will also be explored at the Nature Finance UK Conference on 25 November 2025, hosted by Ecosystems Knowledge Network. We are pleased to be supporting the event, which will cover policy and standards, project pipeline developments, buyer expectations for nature-based solutions, and innovations in monitoring and verification. Across these discussions runs a clear message, projects are increasingly judged on the clarity and credibility of the evidence they present.

How projects explain and evidence their impact often decides whether they move smoothly through approvals, attract serious investment, or earn the backing of local communities.

Communications in this context is not just about telling a compelling story; it is about showing, with clarity and consistency, that delivery matches ambition. Promises still matter, but it is proof, clearly communicated, that ultimately unlocks progress.

Royal Academy of Engineering

The Royal Academy of Engineering’s Africa Programmes are advancing engineering innovation and sustainable development across sub-Saharan Africa.

We were engaged to raise the profile of the Africa Grants and Africa Prize for Engineering Innovation, positioning them through a lens of diversity, inclusion, and impact.

Working with Academy stakeholders, we developed a unifying communications framework and toolkit to help awardees and partners share their stories with confidence. This informed a series of thought leadership articles on the value of UK–Africa collaboration. Anchoring activity around World Engineering Day, we secured 387 pieces of coverage in outlets such as Forbes and CNBC Africa, reaching an estimated 350m people in less than two weeks. Ten in-depth case studies, based on interviews with partners and beneficiaries, brought to life the Programmes’ transformative impact on skills and capacity building.

Our partnership has extended to global moments of advocacy. Ahead of COP26, we media trained Academy spokespeople and led targeted outreach under embargo, securing top-tier coverage in Kenya, Ethiopia and across the continent. A coordinated press release delivered a further 1,000 media hits, elevating awareness of the Academy’s leadership in tackling urgent issues such as open waste burning.

Most recently, we are supporting the Academy with strategic communications for the Africa Prize. By profiling 16 exceptional finalists, coordinating photo and video storytelling across seven countries, and preparing innovators for media and public speaking, we are showcasing Africa’s engineering excellence on the world stage. Early results include 388 pieces of coverage, with high-profile features in The Telegraph and BBC News Africa, reinforcing the Prize’s reputation as a catalyst for innovation and impact.

AMEA power

Gong was engaged to build the profile of AMEA Power, an ambitious and fast-growing Independent Power Producer (IPP) operating across Africa and the Middle East. At a time when the company was scaling its portfolio and seeking to establish itself as a trusted industry leader, we developed and executed a communications strategy to amplify its voice across influential media channels.

Our media programme delivered measurable impact: securing over 700 pieces of high-quality coverage across pan-African and Middle Eastern outlets, reaching investors, policymakers, and industry stakeholders in key markets.

To strengthen AMEA Power’s thought leadership credentials, we drafted and placed a series of high-impact opinion pieces in tier-one business and financial media, including CNBC and Arabian Business, shaping the conversation around renewable energy investment and sustainable growth.

In parallel, we positioned AMEA Power’s senior spokespeople as authoritative voices in the energy sector, securing broadcast interviews with CNBC and BBC Focus on Africa. These platforms gave AMEA Power an opportunity to articulate its vision for powering Africa’s future, while reinforcing its credibility as a partner of choice in the region.

Greek Sovereign Wealth Fund

Gong led a consortium to support Greece’s Public Wealth Fund (Growthfund) in embedding ESG into the heart of its portfolio of 17 state-owned enterprises (SOEs).

As part of this mandate, we developed a strategic framework comprising a Strategy on a Page (SOAP), a message house, and a comprehensive communications activation plan. Central to this work was the creation of a series of Expectation Documents: clear, practical guides setting out how SOEs should address the risks and opportunities presented by the just and green transition.

Covering themes such as climate change, accessibility, and the blue economy, these documents provided boards and management teams with concrete direction on disclosure practices, emissions targets, climate scenario analysis and ESG reporting standards. We also designed the documents to be visually impactful and accessible, helping to reinforce Growthfund’s leadership role in driving sustainable transformation.

The Expectation Documents continue to form part of Growthfund’s ESG approach and are referenced across the SOE portfolio. They have been included in subsequent reports and remain a resource to guide portfolio companies in shaping their ESG practices.

GONG COMMUNICATIONS 2024 IMPACT REPORT

GONG COMMUNICATIONS 2024 IMPACT REPORT

 

We’re proud to share our 2024 Impact Report, a year where our purpose, people and progress truly aligned.

A standout milestone was achieving unified B Corp certification across Wilful, Gong Communications and Cherish PR. It affirmed how we’ve always approached business – with intention – and marked the beginning of a new chapter as The Wilful Group.

Recertifying was a collective effort. It challenged us to reflect, improve and raise our standards. The result? Our highest-ever B Corp score, with standout recognition in the Workers category, all against a backdrop of economic pressure, tighter budgets and greater scrutiny of ESG.

In this context, we stayed focused on what matters: launching five long-term Wilful Intentions to guide our impact, embedding responsibility across the team, and investing in our people, culture and purpose.

Read the full 2024 Impact Report to explore our progress, what we’ve learned, and how we continue to use communications as a force for good.

GONG COMMUNICATIONS ACHIEVES TOP B CORP SCORE WITH PEOPLE-FIRST APPROACH

GONG COMMUNICATIONS ACHIEVES TOP B CORP SCORE WITH PEOPLE-FIRST APPROACH

 

Gong Communications, part of The Wilful Group, has re-certified as a B Corp with its highest score to date of 97.0, significantly surpassing the 80 point minimum required. This recognition highlights the Group’s exceptional commitment to employee well-being, including fair wages, comprehensive healthcare, and flexible working options.

A communications agency dedicated to sustainable innovation, The Wilful Group encompasses Cherish PR, Gong Communications, and Wilful, all of which have been certified alongside the parent company. This notable B Corp score reflects the Group’s commitment to its people, demonstrated through its adherence to the London Living Wage, internal promotions, and robust support systems.

Nikki Francis-Jones, managing director of The Wilful Group, says: “Gong was one of the first PR firms to recognise the value of B Corp, first certifying in 2017 with a score of 84.3  and recertifying in 2021 with a score of 91.7. Since then, we have successfully merged two quite different company cultures and worked hard to improve our score across a larger group. It is testimony to the enthusiasm of our whole team that they have committed to our certification in so many ways, backing it as a driver of positive change. We are delighted to have been part of the B Corp community for eight years now and to count B Corps among our clients, suppliers and partners.  We look forward to deepening these ties further.”

For more information on The Wilful Group’s B Corp journey and its impact, visit The Wilful Group’s website.